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Return & Refund Policy

Return & Refund Policy โ€“ BS Optometry Sdn Bhd

Return & Refund Policy

BS Optometry Sdn Bhd


Overview

Thank you for shopping with BS Optometry Sdn Bhd. Please read this policy carefully before making a purchase. By purchasing from us, you agree to the terms outlined below.


Refund eligibility

No refunds

All sales are final. We do not offer refunds once a purchase has been made. Please ensure you have made the right selection before completing your order.


Return conditions

In the event a return is considered, the following conditions must all be met:

  • Product must be returned in its original packaging.
  • Product must be unused and undamaged.
  • A valid receipt or proof of purchase must be provided.

Sale & discounted items

Items purchased on sale or at a discounted price are not eligible for refunds.


Product exchanges

We do accept product exchanges. If you wish to exchange an item for a new one, please contact us directly using the contact details below. Exchange requests are subject to product availability and must meet the return conditions stated above.


Non-returnable goods

Important

All goods sold by BS Optometry Sdn Bhd are non-refundable. No exceptions apply unless otherwise stated by our team in writing.


Return address

If a return has been approved by our team, please send the item to the address below. Do not send any items without prior approval.

BS Optometry Sdn Bhd
G71 & G72, Ground Floor,
Pertama Complex, Jalan Tuanku Abdul Rahman,
50100 Kuala Lumpur, Malaysia

Contact us

For any questions regarding this Return & Refund Policy, you may reach us through:

WhatsApp
018-384 3623

Meet Our Eye Care Experts

Liew Ting Fung

Liew Ting Fung

Optician

MOC Registration No: J03490

Choo Yun Hui

Choo Yun Hui

Optician

MOC Registration No: J03489

Nur Farrahin Binti Mohd Nor Kamal

Nur Farrahin Binti Mohd Nor Kamal

Optometrist

MOC Registration No: O01487